Freelance Admin & Customer Service Support for Small Businesses
Running a small business often means wearing too many hats. With constant demands on your time, it’s easy to feel overwhelmed by admin and bureaucracy — leaving less energy for customers, operations, and driving business growth.
That’s where I come in. By leveraging my skills and experience, I help free up your time, reduce stress and keep your business running smoothly.
With over 25 years’ experience supporting organisations across property, retail, hospitality, and professional services, I bring proven expertise and award-winning service to every project. Whether it’s streamlining customer communications, staying on top of orders, or managing day-to-day admin, I provide part time or fractional support that is flexible and reliable, so you can focus on what you do best.
[ Services Include ]
I offer flexible support to keep your business organised and your customers happy.
Customer communication & service follow-up
Clear, timely communication that strengthens customer relationships.
Order and returns handling
Efficient management of orders, returns, and exchanges.
General admin support (remote, GDPR-compliant)
Reliable admin assistance delivered securely and remotely.
Ready to lighten your pile of admin tasks?
Whether you’re based in Hertfordshire, Buckinghamshire, or Bedfordshire, I provide dependable freelance admin and customer service support to help local businesses stay organised and efficient. From handling day-to-day admin and customer communications to managing orders and enquiries, my remote support service is ideal for growing companies that need flexible, professional help without hiring full-time. I also work with clients across the UK, offering the same high level of care and communication wherever you’re based.
CLIENT REVIEWS
They had incredible communication and professionalism to keep the wheels turning. Adam and Rachel both had exceptional service skills which made the process so much better. We’ll definitely recommend them to family and friends.
Jack
Rachel was the link who kept communication with all parties. She constantly nudged my solicitor, kept me updated the whole time and even helped outside working hours. What a gem.
Rayne
Rachel supported us once under offer and kept communication flowing. Her regular updates kept us reassured and made selling feel easy and stress-free. Thank you for everything!
Lianne
Rachel’s dedication, regular updates and follow-ups kept us moving forward. Her professionalism and genuine care made all the difference. We highly recommend her to anyone buying a property.
Leandro
Rachel did a great job completing my house sale. She emailed my solicitors daily to move things forward and also helped me with communication. Thank you for everything.
Gringo
Rachel acted as a great sales progressor, keeping me updated the whole way through. Highly recommend.
Tanya
Rachel was always on top of the progression, replying within minutes and keeping our buyer informed. She made the whole process smoother — would definitely recommend and use again.
Dimitris
We sold within a few months thanks to Rachel’s tireless updates. Communication was clear and reassuring. Excellent customer service — highly recommend.
Donna
Rachel kept us updated regularly, making sure we knew what was happening throughout the move. We highly recommend.
David
I was impressed with their professionalism and support. Rachel was always available, and WhatsApp made communication quick and easy. I’ll recommend to anyone selling or buying.
Luke
The buying process was straightforward and stress-free. Rachel was incredibly kind, kept us informed at every step, and made our first purchase much easier. Would highly recommend.
James
Rachel was very helpful throughout as a first-time buyer. She was always on hand to answer questions and kept me informed at every stage. Overall very good experience.
Brendan